If you are a Tesla owner and an Apple Music subscriber, you might have encountered a frustrating problem: your Tesla Apple Music not working.
You might have tried to play your favorite songs or playlists on your Tesla’s infotainment system, only to find that they won’t load, skip, or stop playing altogether.
What’s going on?
And more importantly, how can you fix it?
In this article, we will explain the possible causes of this issue and provide some solutions that might help you enjoy your music on the road.
Read on to find out how to make your Tesla Apple Music work again.
How To Fix Tesla Apple Music Not Working Issue?
Tesla has released a software update, 2023.7.10, that claims to have fixed some of the Apple Music issues.
If you have installed this update, you may need to reauthorize your Apple Music account on your Tesla screen and then enjoy your music as usual.
However, if you still have issues after the update, or if you have an older MCU with an Intel chip, you can try these solutions:
#1. Reboot the Tesla OS
Reboot the Tesla operating system by pushing both wheels on the steering wheel for a few seconds.
This may fix some glitches or bugs that affect Apple Music.
This is a simple and quick way to restart the operating system of your Tesla car, which may solve some minor issues that prevent Apple Music from working properly.
Rebooting the Tesla OS does not affect your settings or data, and it only takes a few minutes to complete.
#2. Log out and log in
Log out and log in to Apple Music on your Tesla screen this may refresh your account and restore the connection.
This is another easy way to troubleshoot Apple Music on your Tesla car, as it may reset your authentication and sync your music library.
Logging out and logging in to Apple Music on your Tesla screen does not delete your playlists or songs, and it only requires you to enter your Apple ID and password again.
#3. Check internet connection
Check your internet connection and make sure it is stable and strong. Apple Music requires a good internet connection to stream music.
You can try switching between Wi-Fi and cellular data, or use a different network if possible.
This is an important step to ensure that Apple Music can access the internet and stream music without interruptions or delays.
You can check your internet connection on your Tesla screen by tapping the LTE or Wi-Fi icon, and you can switch between Wi-Fi and cellular data by tapping the settings icon.
You can also try using a different network if you have access to one, such as a hotspot or a public Wi-Fi.
#4. Update Tesla software
Update your Tesla software to the latest version. Some users reported that the 2023.7.10 update fixed the Apple Music issue for them.
You can check for updates on your Tesla screen or app, and install them when available. This is a crucial step to ensure that your Tesla software is compatible and optimized for Apple Music.
Updating your Tesla software may also improve the performance and security of your car. You can check for updates on your Tesla screen by tapping the software icon, and you can install them when they are ready.
You can also check for updates on your Tesla app by tapping the software tab, and you can schedule them for a convenient time.
#5. Update the Apple Music app
Update your Apple Music app on your phone or other devices. This may resolve some compatibility or performance issues with Tesla.
You can check for updates on the App Store or Google Play Store, depending on your device. This is another important step to ensure that your Apple Music app is up to date and works well with Tesla.
Updating your Apple Music app may also fix some bugs or glitches that affect the app’s functionality.
You can check for updates on the App Store by tapping the updates tab, and you can install them by tapping the update button next to the Apple Music app.
You can check for updates on the Google Play Store by tapping the menu icon, then tapping My Apps & games, and then tapping the update button next to the Apple Music app.
#6. Reauthorize Apple Music account
Reauthorize your Apple Music account on your Tesla screen.
Some users reported that after installing the 2023.7.10 update, they were prompted to reauthorize their Apple Music accounts and the app resumed normal operation.
This is a possible solution if you have already updated your Tesla software and Apple Music app, but still encounter problems with Apple Music on your Tesla screen.
Reauthorizing your Apple Music account may restore the connection and sync your music library.
You can do this by tapping the Apple Music icon on your Tesla screen, then tapping the settings icon, then tapping sign out, then tapping sign in, and then entering your Apple ID and password again.
#7 Clear cache and data of Apple Music
Clear the cache and data of Apple Music on your phone or other devices.
This may free up some space and improve the app’s functionality. You can do this by going to the settings of your device, finding the Apple Music app, and selecting clear cache or clear data.
This is a helpful step if you have a lot of songs or playlists stored on your device, which may slow down or clog up the app. Clearing the cache and data of Apple Music may speed up the app and make it run smoother.
However, this may also delete some of your downloaded songs or playlists, so you may need to download them again later.
#8. Reset phone or other devices
Reset your phone or other devices that are connected to your Tesla via Bluetooth or USB.
This may fix some connectivity or synchronization issues that affect Apple Music. You can do this by holding down the power button of your device and selecting restart or power off.
This is a useful step if you have multiple devices connected to your Tesla via Bluetooth or USB, which may interfere with each other or cause conflicts with Apple Music.
Resetting your phone or other devices may reset the connection and sync them with your Tesla car.
#9 Contact Tesla or Apple support
If none of the above methods work contact Tesla or Apple support. They may be able to diagnose the problem and provide a solution.
You can find their contact information on their websites or apps. This is the last resort if you have tried everything else and still cannot get Apple Music to work on your Tesla car.
Contacting Tesla or Apple support may help you identify the root cause of the problem and get professional assistance.
You can contact Tesla support by visiting their website [tesla.com/support], calling their phone number 1-877-79-TESLA, or emailing them at servicehelpna@tesla.com.
You can contact Apple support by visiting their website [support.apple.com/music], calling their phone number 1-800-MY-APPLE, or chatting with them online.
How To Fix Tesla Apple Music Blank Screen Issue?
#1. Turn off and on Apple Music
One possible solution for the Apple Music blank screen issue on your Tesla is to go to Audio Settings (slider icon top right of the audio window), tap sources, and turn off Apple Music.
Then, turn it back on. This might refresh the connection between your Tesla and Apple Music.
#2. Stop Apple Music on other devices
Another possible solution is to make sure that your Apple Music is not playing on any other device before getting into your car unless you have an Apple Music family subscription.
This might prevent any interference or conflict between your devices.
#3. Restart the touchscreen
A third possible solution is to restart the touchscreen, (Hold in both scroll wheels). This might fix any glitches or bugs that cause the Apple Music blank screen issue on your Tesla.
#4. Update your Tesla software
A fourth possible solution is to update your Tesla software to 2023.7.10 or later, if available. This update reportedly fixed the Apple Music blank screen issue for some users. You can check for updates on your Tesla touchscreen or app.
Why Does Tesla Apple Music choose media sources?
The first way is to use the Apple Music app that is integrated with Tesla’s software. This app allows you to stream over 100 million songs and 30,000 playlists ad-free, listen to your entire library, discover new music, and tune into live radio stations.
To access Apple Music, tap the Apple Music icon in the Application Launcher, scan the QR code with your mobile device, and log in with your Apple ID12.
Note that a Premium Connectivity subscription is required to stream Apple Music over a cellular connection.
The second way is to connect your iPhone or Android device to your Tesla via Bluetooth and play Apple Music from your phone. This method does not require a Premium Connectivity subscription, but it may consume more data and battery from your phone.
To connect your phone to your Tesla via Bluetooth, enable Bluetooth both on your Tesla and phone, select “Add New Device” and “START SEARCH” on the Tesla screen, and once your phone name appears on the Tesla screen, click it and pair.
Then open the Apple Music app on your phone and select the desired song or playlist.
Why is Tesla Apple Music Not Working?
#1. Glitch or Bug
There is a glitch or bug in the Tesla OS or the Apple Music app that prevents them from functioning properly.
This may cause the app to display a blank white screen, or the play icon to be greyed out, or the songs to not load or play.
This may be fixed by rebooting the Tesla OS by pushing both wheels on the steering wheel for a few seconds, or logging out and logging in to Apple Music on the Tesla screen.
#2. Incompatibility with Tesla software and the Apple Music app
This may occur when either the Tesla software or the Apple Music app is outdated or not optimized for each other.
This may be fixed by updating both the Tesla software and the Apple Music app to the latest version. Some users reported that the 2023.7.10 update fixed the Apple Music issue for them.
#3. Internet connection
There is a problem with the internet connection that disrupts the streaming of Apple Music.
This may happen when the internet connection is unstable, weak, or unavailable. This may cause the app to not load or play any songs, or to buffer or lag frequently.
This may be fixed by checking and improving the internet connection, such as switching between Wi-Fi and cellular data, or using a different network if possible.
#4. Problem with the authentication of the Apple Music account
This may happen when the account is expired, suspended, or corrupted.
This may cause the app to not recognize or authorize the account, or to display an error message.
This may be fixed by reauthorizing the Apple Music account on the Tesla screen, such as signing out and signing in again, or entering the Apple ID and password again.
#5. Problem with the cache and data of the Apple Music app
This may happen when the cache and data of the app are too large, full, or corrupted.
This may cause the app to run slower, freeze, crash, or display incorrect information.
This may be fixed by clearing the cache and data of the Apple Music app on the phone or other devices that are connected to the Tesla car.
#6. Problem with the connection between the phone or other devices and the Tesla car
This may happen when the Bluetooth or USB connection is faulty, loose, or broken.
This may cause the app to not communicate or sync with the Tesla car, or to display no sound or distorted sound.
This may be fixed by resetting or reconnecting the phone or other devices to the Tesla car via Bluetooth or USB.
#7.Problem with the hardware of the Tesla car or the phone or other devices
This may happen when there is a physical defect, damage, or malfunction in the MCU, speakers, screen, battery, or other components of the Tesla car or the phone or other devices.
This may cause the app to not work at all, or to work poorly or inconsistently. This may require contacting Tesla or Apple support for diagnosis and repair.
Conclusion
Tesla owners who use Apple Music as their streaming service may have experienced some issues with the app in their vehicles, such as a blank white screen, no music playback, or greyed-out icons.
These issues may be caused by a faulty MCU, a corrupted cache, or some bugs in the app or the Tesla software.
Tesla has released a software update that fixed some of these issues for some users, but others may still have problems.
Users can try rebooting their MCU, logging out and logging back into their Apple Music account, checking their network connection, updating their Apple Music app, or contacting Tesla or Apple support until a permanent solution is found.
