Starlink is a revolutionary internet service that promises to connect you to the world with blazing speed and reliability.
But what happens when your Starlink connection suddenly drops and you see the dreaded “Starlink disconnected” error on your app? How do you fix it and get back online?
In this article, we will show you the possible causes of this error and how to troubleshoot them with simple steps.
Whether it’s a cable, router, or dish issue, we have the solution for you. Read on and learn how to restore your Starlink connection in no time.
Possible Causes of the Starlink Disconnected Error
The Starlink disconnected error can be caused by various factors, such as:
#1. Cable seating issues
The cable that connects the Starlink dish to the router may not be seated properly, causing a loose or faulty connection. This can happen if the cable is not plugged in firmly if the metal pin on the plug is bent, or if the cable is damaged.
#2. Router issues
The router may have some problems that affect its performance, such as software bugs, firmware updates, network conflicts, or hardware failures. This can cause the router to lose connection with the dish or the app.
#3. Dish issues
The dish may have some problems that affect its alignment, such as obstructions, interference, weather conditions, or physical damage. This can cause the dish to lose signal with the satellites or the router.
How to Troubleshoot the Starlink Disconnected Error?
Depending on the cause of the error, you can try different solutions to fix it. Here are some of the most common troubleshooting steps that you can follow:
#1. Check the cable seating
If you have a rectangular dish (Gen 2), make sure that the cable from the router is seated well inside the dish. You should hear a click when the cable is properly seated.
If you have a round dish (Gen 1), make sure that the cable is securely connected to the power adapter.
Check if the metal pin on the plug is straight and clean, and check for any signs of cable damage. If the cable is faulty, you may need to replace it with a new one.
#2. Reboot the router
Sometimes, rebooting the router can solve many issues, such as software glitches, firmware updates, or network conflicts.
To reboot the router, unplug it from the power source, wait for 10 seconds, and plug it back in. Wait for the router to restart and reconnect with the dish and the app.
#3. Reset the router
If rebooting the router does not work, you may need to reset the router to its factory settings. This can help to clear any corrupted or outdated data that may be causing the error.
However, this will also erase any custom settings that you have made, such as the SSID, password, or parental controls.
To reset the router, press and hold the reset button on the back of the router for 10 seconds, until the LED lights flash.
Wait for the router to reset and reconnect with the dish and the app. You may need to set up your router again using the default SSID and password.
#4. Check the dish alignment
If the cable and the router are working fine, the problem may be with the dish itself. The dish needs to have a clear view of the sky and be aligned with the Starlink satellites.
To check the dish alignment, use the Starlink app and go to the Support section. Tap on Check for Obstructions and follow the instructions to scan the sky around your dish.
The app will show you if there are any obstructions, such as trees, buildings, or wires, that may be blocking the signal. You may need to relocate or adjust your dish to avoid these obstructions.
You can also use the app to enable Stow Mode, which makes the dish fold into a compact form, and then disable it to make the dish realign itself.
#5. Contact Starlink customer service
If none of the above solutions work, the error may be due to a more serious issue, such as a hardware failure, a network outage, or a satellite malfunction.
In that case, you will need to contact Starlink customer service for further assistance. You can reach them by email at support@starlink.com or by phone at 1-800-STARLINK.
You may need to provide some information, such as your account number, your location, your dish serial number, and the error code that you see on the app.
Conclusion
The Starlink disconnected error is a common issue that can affect your internet connection and your Starlink app. However, it can be fixed by following some simple troubleshooting steps, such as checking the cable seating, rebooting or resetting the router, checking the dish alignment, or contacting Starlink customer service.
By doing so, you can enjoy the benefits of Starlink and stay connected to the world.
