If you have a Solaredge inverter installed in your solar system, you may face a situation where the inverter goes offline and stops communicating with the Solaredge server.
This can affect your ability to monitor your system’s performance and production, and may also indicate a problem with the inverter itself.
In this article, we’ll take a closer look at what happens when a Solaredge inverter goes offline, the possible causes, and how to fix and prevent this issue.
What happens when a Solaredge inverter goes offline?
When a Solaredge inverter goes offline, it means that it has stopped converting DC electricity into AC electricity. This can cause a disruption in the supply of electricity to homes and businesses that rely on solar power.
The inverter may display an error message, or it may simply stop working without any warning.
Possible Causes of Solaredge Inverter Offline
There are several possible reasons why a Solaredge inverter may go offline. Some of the most common causes include:
Faulty Connection: A loose or damaged connection can cause the inverter to go offline. This could be due to a wiring issue or a problem with the plug/socket.
Overheating: High temperatures can cause the inverter to shut down to prevent damage. This could be due to a lack of ventilation or a faulty cooling system.
Software Glitch: In rare cases, a software glitch may cause the inverter to malfunction. This could be due to a bug in the firmware or a problem with the communication between the inverter and the monitoring system.
How to Fix Solaredge Inverter Offline Issue?
1. Check the Inverter Status on the Solaredge App
1. Connect to your inverter via the Solaredge app by scanning the QR code with your phone’s camera or entering the inverter connection details manually.
2. If you can see your inverter’s production information, click test to verify communication with the Solaredge server.
3. If you see an error message or no data, proceed to the next step.
2. Check the Power Supply and Wiring of the Inverter
1. Make sure the inverter is plugged into a working outlet and that the AC and DC disconnects are turned on.
2. Check for any loose or damaged wires or connections that may interfere with the power or communication of the inverter.
3. Check the Internet Connection of the Inverter
1. If your inverter is connected via Wi-Fi, make sure you have a strong and stable signal and that you are using the 2.4GHz band.
2. If your inverter is connected via Ethernet, make sure the cable is plugged into a working port and that there are no breaks or kinks in the cable.
3. If your inverter is connected via cellular, make sure you have sufficient coverage and that there are no obstructions or interferences that may affect the signal.
4. Reset the Communication of the Inverter
Move the red ON/OFF/P switch to the ‘P’ position and quickly release it. This will restart the communication module of the inverter and attempt to reconnect to the Solaredge server.
5. Contact Your Installer or Solaredge Support
If none of the above steps resolve the issue, you may need to contact your installer or Solaredge support for further assistance. They may be able to diagnose the problem remotely or send a technician to inspect and repair your inverter.
Prevention of Solaredge Inverter Offline
Preventing the Solaredge inverter from going offline is much easier than fixing it. Here are some tips to help prevent this issue:
Regular Maintenance: Have a professional inspect and service your solar system on a regular basis. This will help ensure that all components are working properly.
Proper Ventilation: Ensure that the inverter has proper ventilation and cooling. This can be achieved by installing it in a cool, shaded location or using a fan to circulate air.
Keep it Clean: Keep the inverter clean and free of debris. Dust and dirt can cause the inverter to overheat and malfunction.
Check the Monitoring System: Regularly check the monitoring system to ensure that the inverter is working properly. This will allow you to detect any issues before they become major problems.
