Solaredge is a company that offers smart energy solutions, including solar panels, inverters, batteries, and smart home devices.
One of its features is the mySolarEdge app which enables users to monitor their system, production data, battery, and smart devices from anywhere.
Moreover, the app allows users to control their smart home devices and manage Solaredge EV charging remotely.
Issues with the Solaredge app not updating data
Some users have reported that the Solaredge app is not updating their production data or showing incorrect numbers, causing frustration and confusion among them. This issue can affect users’ ability to keep track of their energy savings and system performance.
How to Fix Solaredge App Not Updating Issue?
If you are facing the issue of the Solaredge app not updating data, you can try the following troubleshooting steps:
1. Check the last update on your app dashboard
The data on the mySolarEdge app is usually updated every 15 minutes, and you can see the last update on your app dashboard or the Site Details page. If the data is not up to date, move on to the next step.
2. Check the inverter communication
The inverter is the device that converts DC from the solar panels into AC that can be used by home appliances or sent to the grid.
The inverter also communicates with the Solaredge servers and sends production data to the mySolarEdge app.
If the inverter is not communicating properly, the app may not display the latest data.
To check the inverter communication, refer to Solaredge’s article or check the LED indicators on your inverter. If there is a communication issue, move on to the next step.
3. Check your router settings
Your router connects your home network to the internet, and your inverter may use it to communicate with the Solaredge servers.
If your router is not working properly, your inverter may not be able to send your production data to the app. To check your router settings, verify that your router is on and connected to the internet.
If you recently changed your router or router password, update your password on your inverter, or reset your router by unplugging it and plugging it back in after a few seconds.
4. Contact your installer
If none of the above steps help, contact your installer for further assistance. Your installer can check your system and inverter for any issues and fix them accordingly. To find a Solaredge-certified installer in your area, click here.
Conclusion and Feedback
In conclusion, the Solaredge app not updating issue can be resolved by following the troubleshooting steps mentioned above. If you have any questions or feedback, feel free to share them in the comments below.
