Some users of the Ola scooters have faced a common problem: the trunk does not close properly or does not open at all.
Moreover, some users have also reported that they have difficulty opening the trunk, as the lock mechanism does not work properly.
This can prevent them from accessing the items stored in the trunk, or from using the hypercharging option, which requires opening the trunk.
Why is the Ola S1 Pro Trunk Not Closing?
There are several possible reasons why the trunk does not close or open properly, such as:
#1. A faulty sensor or wiring in the trunk lock system
The trunk of the Ola scooter is controlled by a sensor and a wiring system, which communicate with the touchscreen and the app.
If the sensor or the wiring is defective or damaged, it can prevent the trunk from closing or opening, or cause a delay or a malfunction.
This can happen due to manufacturing defects, wear and tear, or external factors, such as water, heat, or impact.
#2. A misalignment or deformation of the trunk lid or the body
The trunk of the Ola scooter is designed to fit perfectly with the lid and the body of the scooter. If the lid or the body is misaligned or deformed, it can prevent the trunk from closing or opening, or cause a gap or friction.
This can happen due to manufacturing defects, improper installation, or external factors, such as water, heat, or impact.
#3. A software glitch or bug in the touchscreen or the app
The trunk of the Ola scooter is controlled by the software of the touchscreen and the app, which send and receive signals to and from the sensor and the wiring.
If the software has a glitch or a bug, it can prevent the trunk from closing or opening, or cause a delay or a malfunction. This can happen due to software errors, updates, or compatibility issues.
#4. A low battery or a poor network connection
The trunk of the Ola scooter is powered by the battery of the scooter and connected to the network of the phone.
If the battery is low or the network is poor, it can prevent the trunk from closing or opening, or cause a delay or a malfunction. This can happen due to battery drainage, network outage, or interference.
How To Fix Ola S1 Pro Trunk Not Closing Issue?
To solve this problem, users can try the following solutions, depending on the cause of the problem:
#1. Restart the scooter or reboot the scooter
This can be done by pressing the power button of the scooter for 10 seconds, or by pressing the brake and the accelerator of the scooter simultaneously for 10 seconds.
This can reset the software and the sensor of the scooter and may solve the problem of the trunk not closing or opening.
This is a simple and quick solution that can be done by the user at any time and place.
#2. Check the alignment and shape of the trunk lid and the body
This can be done by visually inspecting the trunk lid and the body of the scooter, and making sure they are aligned and shaped correctly.
If there is any obstruction or damage, such as dirt, debris, or dent, try to remove or repair it manually, or contact the Ola service center for assistance.
This is a simple and quick solution that can be done by the user at any time and place but may require some tools or skills.
#3. Check the battery level and the network signal of the scooter and the phone
This can be done by looking at the indicators of the battery and the network on the touchscreen of the scooter and the app on the phone.
If they are low or weak, try to charge the scooter or the phone, or move to a better location, and try again.
This is a simple and quick solution that can be done by the user at any time and place but may require some resources or time.
#4. Contact Ola customer care or app support, and report the problem
This can be done by calling the Ola customer care number, or by using the app support feature on the phone.
They may provide a remote diagnosis or a software update, or arrange a visit from the Ola technician to fix the problem.
This is a professional and reliable solution that can be done by the user at any time and place but may require some patience or cooperation.
Some users have also shared their temporary methods to open or close the trunk, such as:
#5. Use a screwdriver or a knife to pry open the lock, or to push down the lid
This can be done by inserting a screwdriver or a knife into the gap or the lock of the trunk and applying some force to open or close the trunk.
However, this is a risky and dangerous solution that can damage the scooter or cause injury and is not recommended by Ola or by us.
#6. Use a rubber band or tape to secure the lid, or to create a gap in the opening
This can be done by wrapping a rubber band or tape around the lid and the body of the scooter, or by sticking a tape on the lid or the body of the scooter, to secure the lid or to create a gap for opening.
However, this is a temporary and unsightly solution that can compromise the safety and the aesthetics of the scooter and is not advisable by Ola or by us.
The trunk not closing or opening problem is a common and annoying issue faced by many Ola scooter users.
However, it can be fixed with some simple steps, or with the help of the Ola service team.
Ola Electric has also acknowledged the problem and has offered to replace the front fork arm in over 2 lakh scooters while maintaining there is no problem with the bike.
This is a voluntary and free service that can be availed by the users by booking an appointment on the app. Hopefully, this will resolve the issue permanently, and improve the user experience of the Ola scooters.
