If you own a Ford vehicle, you may have heard of Ford Pass, a mobile app that lets you remotely control and monitor your car. But what if Ford Pass is not working for you?
How can you fix it and enjoy its benefits again?
In this article, we will show you why Ford Pass is not working and, how to solve it easily and quickly.
How To Fix Ford Pass Not Working Issue?
#1. Clear App Cache and Data
If you’re using an Android device, you can try clearing the cache and data of the FordPass app.
Go to your device’s Settings > Apps > FordPass > Storage, then tap on “Clear Cache” and “Clear Data.”
Be aware that this will log you out of the app and erase any locally stored data.
#2. Force stop and Restart the App
You can do this by going to your device’s settings and finding the app’s option.
Then, tap on force stop and confirm. This will close the app completely and free up some memory. Then, you can reopen the app and see if it works.
#3. Restart your Phone
Sometimes, a simple reboot can fix many issues on your device, such as memory leaks or software conflicts.
You can restart your device by holding down the power button selecting restart or power off and then turning it back on.
#4. Update your Phone
Your device’s software may affect how the app runs and interacts with other apps or settings.
You can check for software updates on your device’s settings and install them if available. This can also improve your device’s security and performance.
#5. Log out of your account and log back in again
This can refresh your connection and sync your vehicle data with the app.
You can log out by tapping on the profile icon on the top right corner of the app and selecting log out. Then, you can log back in with your username and password.
#6. Reset your SYNC system
Sometimes, the SYNC system in your vehicle may malfunction or lose connection with the app. This may restore the communication between your vehicle and the app.
#7. Re-Complete Vehicle Authorization To The App
If you are still unable to connect your vehicle to the app or activate certain features, you may need to remove and re-add your vehicle from the app.
This will delete any previous data and settings associated with your vehicle and allow you to set it up again. To remove and re-add your vehicle, follow these steps:
Tap on My Vehicles on the bottom menu of the app, select the vehicle you want to remove, tap on Vehicle Details on the top right corner of the screen, scroll down, and tap Remove Vehicle, Confirm by tapping Remove.
Tap on Add Vehicle on the bottom menu of the app, scan or enter your VIN manually, and follow the instructions to complete the setup process.
#8. Turn off and on the Connected Vehicle Features in your car
This can help reset the connection between your car and the app.
To do this, go to Settings -> Connectivity in your car’s infotainment system. Turn off everything under Connected Vehicle Features (except Vehicle Connectivity if it is locked on by the car). Then turn them back on again.
#9. Check the compatibility of your vehicle with the Ford Pass
Not all Ford models support the Ford Pass, especially older ones.
To check if your vehicle is compatible, you can visit ford.com and enter your VIN (Vehicle Identification Number).
#10. Scan the QR code on your driver’s door using your phone to enter the VIN accurately
Sometimes, the app may not recognize your vehicle if you enter the VIN manually or incorrectly.
You can find the QR code on a sticker inside your driver’s door or on your vehicle registration document.
Why Ford Pass Vehicle Location is Not Updating?
If your vehicle’s location is not updating in the FordPass app, it could be due to one of the following reasons:
You are not on the vehicle landing page of FordPass. To access the vehicle landing page, tap on the vehicle icon at the bottom of the app screen. Then swipe down from the top of the page to force a refresh of your vehicle location.
Your vehicle’s modem is not communicating with the Ford servers. This could happen if your vehicle is in a low-signal area if your modem is deactivated or faulty, or if there is a system outage.
To check if your modem is working, verify if your other remote commands are working, such as remote start or lock and unlock.
If they are not working, you may need to contact a Ford guide for assistance or visit your dealer for service.
Your vehicle’s location settings are disabled. To enable them, go to Settings > Connectivity > Vehicle Location in your vehicle’s SYNC screen and toggle on the option.
What if the Ford Pass does not show the vehicle’s Location?
If your vehicle’s location is not showing in the FordPass app, it could be due to one of the following reasons:
1. You have not allowed the required app permissions for location access.
To allow them, go to Settings > Apps & Notifications > Permissions Manager > Location on your Android device or Settings > Privacy > Location Services on your iOS device and make sure FordPass has access to your location.
2. Your vehicle’s location settings are disabled. To enable them, go to Settings > Connectivity > Vehicle Location in your vehicle’s SYNC screen and toggle on the option.
Vehicle Location is Showing Incorrectly
If your vehicle’s location is showing incorrectly in the FordPass app, it could be due to one of the following reasons:
Your vehicle’s GPS signal is inaccurate or outdated. This could happen if your vehicle is in a tunnel, garage, or other obstructed area.
To improve the GPS signal, drive your vehicle to an open area and refresh your vehicle location in the app.
Your vehicle’s location data is corrupted or mismatched. This could happen if there is a glitch in the system or if you have multiple vehicles connected to the same account.
To fix this issue, you may need to contact a Ford guide for assistance or perform a master reset of your SYNC system.
Why is Ford Pass Not Working?
One of the most common issues that Ford Pass users encounter is that their vehicle does not show up in the app, or that the app does not connect to their vehicle.
This can prevent them from using the remote features or accessing vehicle information.
There are several possible reasons for this issue, such as:
#1. The vehicle is not compatible with the Ford Pass
Not all Ford models support the Ford Pass, especially older ones. To check if your vehicle is compatible, you can visit this website and enter your VIN (Vehicle Identification Number).
#2. The vehicle is not activated with the Ford Pass
To activate your vehicle, you need to follow the instructions on the app, which may vary depending on your vehicle model and SYNC system.
You may need to scan a QR code on your driver’s door or enter your VIN manually. You also need to accept the terms and conditions and create a four-digit PIN for security purposes.
#3. The network connection is poor or unavailable
Ford Pass relies on cellular data or Wi-Fi to communicate with your vehicle.
If your network signal is weak or interrupted, you may experience delays or errors in the app. Make sure you have a stable and reliable network connection before using Ford Pass.
#4. The app is outdated or corrupted
Sometimes, the app may not work properly due to bugs or glitches that need to be fixed by updating the app.
You can check for app updates on your mobile device’s app store and install them if available. You can also try uninstalling and reinstalling the app if it still does not work.
#5. The cache data is accumulated or corrupted
Cache data is temporary data that the app stores on your device to improve its performance and speed.
However, too much cache data can cause problems such as crashes or freezes. You can clear the cache data by going to your device’s settings and finding the app’s storage option.
Contact a Ford Guide for assistance
If none of the above solutions work, you can contact a Ford Guide by tapping on the chat icon on the bottom right corner of the app.
A Ford Guide is a customer service representative who can help you with any issues or questions related to Ford Pass.
You can also email a Ford Guide at fordpass@ford.com or call 1-800-392-3673.
Ford Pass is a useful and convenient app for Ford owners, but it is not perfect and may encounter some issues from time to time.
If you are facing any of these issues, you can try some of the solutions we have suggested in this article, or contact Ford customer service for further assistance.
We hope this article has helped you resolve your Ford Pass problems and enjoy using the app again.
