Starlink is a satellite internet service provider that aims to provide high-speed, low-latency, and affordable broadband access to anyone, anywhere on the planet.
Starlink uses a constellation of thousands of satellites in low Earth orbit (LEO) to beam internet signals to customers’ dishes on the ground.
However, some Starlink users may encounter a problem where their router is unreachable, meaning they cannot access the router settings or see the network status on the Starlink app.
This article will explain the possible causes and solutions for this issue.
Causes of Error Starlink Router Unreachable
There are several factors that may cause the Starlink router to be unreachable, such as:
#1. Cable issues
The cable that connects the router to the dish may be loose, damaged, or bent, preventing the router from communicating with the dish.
This may also affect the internet connection and the dish alignment.
#2. App issues
The Starlink app may have a bug or a glitch that prevents it from detecting the router or displaying the correct information.
This may happen if the app is outdated, corrupted, or has a compatibility problem with the device.
#3. Network issues
The router may be on a different network than the device that is running the Starlink app, or the device may have a firewall or a VPN that blocks the app from accessing the router.
This may prevent the app from communicating with the router or showing the network status.
#4. Router issues
The router may have a hardware or software problem that prevents it from functioning properly.
This may happen if the router is overheated, overloaded, or has a firmware issue.
Solutions for Starlink Router Unreachable
Depending on the cause of the problem, there are different solutions that may fix the Starlink router unreachable issue, such as:
#1. Check the cable
Make sure that the cable from the router is seated correctly inside the dish. When the cable is properly seated, you’ll hear a click.
If the cable is loose, push it firmly until it clicks. If the cable is damaged or bent, replace it with a new one.
If the cable is too long or too short, adjust it to the optimal length of 100 feet (30 meters).
#2. Update the app
Make sure that you have the latest version of the Starlink app on your device.
You can check for updates on the App Store or the Google Play Store. Updating the app may fix any bugs or glitches that cause the router unreachable issue.
#3. Connect to the same network
Make sure that your device is connected to the same network as the router. You can check the network name and password on the bottom of the router.
If you have multiple networks at your location, make sure that you are not connected to a different one.
If you have a firewall or a VPN on your device, disable them temporarily and try again.
#4. Power cycle the hardware
Turn off the router and the dish by unplugging them from the power source. Wait for a few minutes and then plug them back in.
This may reset the hardware and resolve any issues. You may need to power cycle the hardware multiple times until the router becomes reachable.
#5. Contact Starlink support
If none of the above solutions work, you may need to contact Starlink support for further assistance.
You can reach them by email at support@starlink.com or by phone at 1-800-STARLINK.
They may be able to diagnose the problem remotely or send you a replacement router if needed.
